Payment Policy
- Payment Terms
- Customers must pay in full at the time of delivery.
- Accepted payment methods include cash or M-Pesa.
- All M-Pesa payments must be made to Joseph Thuo Koine. Payments made to any other name or number will be considered invalid.
- Order Confirmation & Address Details
- Orders are processed only after accurate delivery details are provided.
- Customers must provide proper address details, including street name, apartment, and house number (where applicable).
- Failure to provide accurate information may lead to delays or cancellation of the order.
- Delivery and Inspection
- Customers may inspect the product at delivery before making payment.
- An adult (18 years or older) must be present at the delivery location to receive the order or hand over empty bottles.
- If the residence has a gatekeeper/security, customers should inform them in advance to allow quick access and avoid time wastage.
- Once payment is made, the order is considered complete unless covered under our return policy.
- Non-Payment
- If payment is not made at delivery, the order will be canceled and items returned.
- Repeat cases of non-payment may result in suspension of “Pay on Delivery” service.
- Cancellations
- Customers must notify us when canceling an order.
- Cancellations should be made at least [1 hour] before delivery.
- Failure to notify customer will incur cost of delivery.
